Privacy Policy

ElectroTech Privacy Policy

At ElectroTech, we recognize the importance of trust when making purchases. We take this trust seriously and are committed to ensuring the security and confidentiality of your personal information. This privacy policy aims to address any questions you may have regarding your privacy. If you have additional questions, please submit them to us via the feedback section on our website. At ElectroTech, we not only understand your purchasing needs, but we also offer expert advice and assistance. Whether you need help with product selection or have questions after your purchase, our Account Executives and Technical Support Group are here to assist you every step of the way.

ElectroTech Return Policy

Buyers may return damaged or defective goods by obtaining a Return Material Authorization (RMA) from ElectroTech within 30 days of receiving the goods. The RMA number must be listed on all packaging containing returned goods. Failure to request an RMA within 30 days or requesting an RMA for goods that are not damaged or defective may result in refusal to issue an RMA or imposition of a restocking fee at ElectroTech’s discretion.

Obtaining an RMA Number

Please contact your account executive for a Return Authorization (RA) number before returning your product to ElectroTech. No returns will be accepted without an RMA number. To expedite the process, please have the following information ready when requesting an RA number: customer name, order number, item number, serial number, and reason for the return.

Non-Defective Products

ElectroTech may accept returns of non-defective items at its discretion within 30 days from the invoice date. Late, non-defective, or incomplete returns are subject to a 15% restocking fee and will be refunded the lower of the purchase price or current product price. Original shipping charges are non-refundable, and return shipping charges are the responsibility of the customer. ElectroTech will cover shipping charges for replacement or exchange products. We recommend choosing a shipping company with tracking capabilities and fully insuring your return shipment against loss or damage.

A minimum restocking fee of 15% may be applied to products returned as defective but found to be operational upon return.

ElectroTech Guarantee Policy

Our goal is to provide you with the most positive, prompt, and helpful service in the electronics industry. We value our interactions with you and strive to continuously improve our services to meet your evolving needs. Our commitment includes total customer satisfaction, a full return policy, timely resolution of service issues, support for ongoing production needs, maintaining strong customer-supplier relationships, and no shipping minimums.