Delivery Options
ElectroTech is an independent distributor renowned for its no-defect warranties, value-added services, and world-class customer support. Our distribution model focuses on delivering added value, which has propelled ElectroTech to become one of the most trusted and reliable names in electronics distribution.
Global Reach:
While our primary operations are based in Montreal, ElectroTech operates key facilities across Europe, North America, South America, Russia, and Asia. Our extensive global network empowers us to support clients and facilitate business interactions around the clock, regardless of location. This global presence is a competitive advantage that benefits our customers worldwide.
Reliability
At ElectroTech, we understand the critical importance of reliability. Our commitment to excellence is evident in our world-class shipping program, dedicated to delivering products to customers promptly and consistently. With a highly trained and experienced international shipping and freight network, we navigate potential obstacles to ensure smooth delivery of international shipments.
Order Processing:
Each order must be credit approved and transmitted to the shipping warehouse and all quantities are checked more than twice before the cutoff time of that warehouse location. Same-day shipping cutoff times vary by warehouse location and may range from 2:00pm EST to as late as 10:00pm EST. If you need further verification regarding your order, please call us at (888) 666-6518.
Orders approved after the applicable warehouse cutoff time will ship the following business day. Additionally, orders placed on Sundays for in-stock items will ship the following Monday.
Price Protection:
Please note that we do not offer price protection after a purchase has been made. We appreciate your understanding in this matter.
For any further assistance or inquiries, feel free to reach out to us.
At ElectroTech , we prioritize our customers as highly as providing the finest products in the market today. Below, you’ll find important phone numbers, generic links, and information necessary to get in touch with us:
-
Customer Service Hotline: +1 (514) 512-6708 - Sales Enquiries: sales@electrotechdistributors.com
- Technical Support: support@electrotechdistributors.com
For general inquiries, please visit our website at electrotechdistributors.com
We look forward to hearing from you and providing exceptional service tailored to your needs.
ElectroTech Delivery:
To estimate the arrival of your order, consider the product’s availability and select your preferred shipping option. Here’s how we calculate the estimated time of arrival (ETA):
Order Processing + Product Visual Inspection + Shipping Time = Total Delivery Time
Typically, we ship products after completing the Product Visual Inspection, which usually takes two business days. Your total shipping time will range from 5 to 10 business days, depending on your physical shipping address. Therefore, your total delivery time will include two days for order picking and visual inspection, plus 3 to 7 business days for shipping. In this scenario, you can anticipate receiving the shipment within five to ten business days after placing your order.
Title and Risk of Loss:
Title to the items being purchased transfers from ElectroTech to the purchaser at the time of shipping. The customer assumes full responsibility for the safety and accuracy of the delivery address provided to us at the time of purchase. ElectroTech will not cover any forwarding costs for shipments. Additionally, ElectroTech shall not be liable for damages or delays resulting from Acts of God, war, riot, seizure, terrorist activities, embargo, or other events beyond the reasonable control of ElectroTech.
Quality Assurance:
At ElectroTech, delivering top-quality components is our primary commitment. Our OEMs are assured that we consistently provide high-quality components, which is essential for our customers and vital for our continued success. Our comprehensive quality assurance program begins before the product is purchased and continues until the customer is completely satisfied. ElectroTech ensures consistent quality through meticulous traceability requirements. Our products undergo rigorous inspection, including a 100% visual inspection of all products sold, along with electronic and dimensional inspection of statistically selected samples. These inspections are conducted in our warehouse under precise and strictly controlled conditions by our highly trained professionals, ensuring that the products we provide are flawless. Furthermore, ElectroTech offers exceptional Return and Guarantee Policies to further uphold our commitment to quality and customer satisfaction.
Accessibility:
ElectroTech prioritizes accessibility, offering immediate access to products and personnel. Alongside our 24/7 online services, customers can reach ElectroTech-Direct anytime, any day, and connect with an international operator who can direct them to a ElectroTech Account Executive. Our executives, supported by global networks and associates, cater to all customer needs. Effective communication is crucial in global component distribution, which is why ElectroTech employs multilingual representatives.
Inventory Solutions
ElectroTech’s flexible programs empower manufacturers to optimize inventory positions and reduce costs. By making informed production decisions based on market trends, rather than reactive responses to supply or demand fluctuations, manufacturers can secure a stronger market position. ElectroTech offers Inventory Management Solutions (ETMS), Inventory Liquidation Solutions (ETLS), and Scheduled and Just-In-Time Order Fulfillment programs to support critical business decisions and transform inventory into liquid capital.
Facts:
ElectroTech’s sales and purchasing experts undergo extensive training before engaging with customers as Account Executives. Training, primarily conducted at ElectroTech’s Montreal location, ensures consistency across our global staff. The comprehensive program includes classroom instruction covering all aspects of our business and industry updates. Following classroom training, executives undergo practical, application-based training on the ElectroTech Trading Center, honing their skills through observation and supervised customer interactions.