Privacy Statement
ElectroTech Privacy Policy
At ElectroTech, we recognize the importance of trust in every purchase you make. Ensuring the security and confidentiality of your personal information is a top priority for us. This privacy policy aims to address any concerns you may have regarding your privacy. If you have any questions not covered here, please feel free to reach out to us through the feedback section on the top page of our website. At ElectroTech, we not only cater to your purchasing needs, but also provide expert advice and support through our Account Executives and Technical Support Group, ensuring a seamless experience from product selection to post-purchase assistance.
ElectroTech Return Policy
Buyers may return damaged or defective goods to ElectroTech by obtaining a Return Material Authorization (RMA) within 30 days of receiving the goods. The RMA number must be included on all packaging for returned goods. Failure to request an RMA within the stipulated timeframe or requesting an RMA for goods that are not damaged or defective may result in refusal of the return or imposition of a restocking fee at ElectroTech’s discretion.
Obtaining an RMA Number
Please contact your account executive to obtain a Return Authorization (RA) number before returning any product to ElectroTech. No returns will be accepted without a valid RMA number. To expedite the process, please have the following information ready when requesting an RA number: customer name, order number, item number, serial number, and reason for the return.
Non-Defective Products
ElectroTech may, at its discretion, accept returns of non-defective items within 30 days from the invoice date. Late, non-defective, or incomplete returns are subject to a 15% restocking fee and will be refunded the lower of the purchase price or current product price. Original shipping charges are non-refundable, and return shipping charges are the responsibility of the customer. ElectroTech will cover shipping charges for replacement or exchange products. We advise using a shipping company with tracking capabilities and retaining the tracking information until the refund is processed. It’s recommended to insure your return shipment against loss or damage.
Minimum restocking fee of 15% may apply to products returned as defective but found to be operational upon return.
ElectroTech Guarantee Policy
Our commitment is to provide you, our valued customer, with unparalleled service in the electronics industry. We prioritize total customer satisfaction, offer a comprehensive return policy, and ensure timely resolution of any service issues. We aim to strengthen our relationship with you to foster mutual success.
Privacy Statement:
This privacy statement outlines ElectroTech’s information security practices concerning our website, legal subsidiaries outside of Canada, and third-party service providers facilitating transactions on our site (www.electrotechdistributors.com).
ElectroTech is dedicated to safeguarding the privacy of its members’ information. We assure that all information provided on our website, whether personal, company-related, or transaction-related, will be handled confidentially by ElectroTech and its service partners. ElectroTech retains sole ownership of all information collected on the website, and this privacy statement serves to communicate our information handling practices to all ElectroTech members.
Please note that this policy is effective upon registration and will continue until either party terminates the agreement. ElectroTech reserves the right to terminate access to the website at any time, without obligation to disclose the reason.
Indemnification
By agreeing to these terms, you release ElectroTech from any claims, losses, liabilities, or damages arising from breaches of representation, warranty, or covenant, acts or omissions related to this agreement, failure to comply with applicable laws, or claims for product liability, property damage, or personal injury.
Compliance with Laws
You are required to adhere to all applicable laws, statutes, ordinances, and regulations governing the use of our service and the purchase and sale of items.
Links
ElectroTech may include links to external sites as a service to our members. Please be aware that our privacy practices do not extend to these external sites.
Membership
Before accessing our website, users must complete a membership form providing contact information. This information is used for membership verification and communication regarding site services.
No Agency
You and ElectroTech are considered independent contractors under this agreement, and no agency or partnership relationship is implied or created.
Notifications
Any changes to ElectroTech’s privacy policy will be posted on the website to inform users about the information collected, its use, and any disclosures.
Identity
You are responsible for providing accurate and truthful information on the website. ElectroTech guarantees not to share this information with third parties.
Sharing Information with Advertisers
Aggregate demographic information may be shared with advertising partners, but this information is not linked to personal data.
Sharing Information with Associates
ElectroTech may share member contact information with outside companies for service delivery purposes only.
Remedies
ElectroTech reserves the right to suspend or terminate accounts found engaging in fraudulent activity or breaching provisions of this agreement.
This privacy policy aims to ensure transparency and accountability in our information handling practices. Should you have any further questions or concerns, please do not hesitate to contact us.